Management
At the core of Digi LifeCycle Assurance, Digi Remote Manager® (Digi RM) provides centralized control, management, security, edge intelligence and day-to-day network management. Digi RM is a single, secure platform that allows you to monitor the health of your network with automatic notification of network problems, remote diagnosis and repair — avoiding the need to deploy a technician or roll a truck.
- API access
- Configuration Manager
- Scheduled automation
- Instant alerts
- Edge intelligence
- Access to value-added services portfolio
Device
Digi LifeCycle Assurance represents our unwavering dedication to providing the best connectivity solutions. This complete solution, including your device and services, is included on new deployments of:
Connect EZ
Click-to-connect | Modern, secure serial connectivity
Connect IT 16/48
Centrally manage routers, firewalls, servers and other critical IT infrastructure over LTE or enterprise WAN
Technical Support
Digi Technical Support is available around the clock, seven days a week, globally. Our professionals stand ready to provide technical support by phone, email or your personal customer portal. Support includes:
- 24/7/365 Tier 1 support — within a four-hour response SLA
- Priority case resolution
- Configuration, network troubleshooting and RMA assistance
- Feature/functionality inquiries
- Integration with third-party devices
- Online support resources including articles, videos and guides
- Customer Success program available for mission-critical customer deployments
Warranty
Digi LifeCycle Assurance includes Digi’s 5-year best-in-class warranty:
- Provides device protection for five years
- Ensures protection to maximize your technology investment and mitigate risk